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Frequently asked questions

How much does it cost for one night in a dome? How many people can stay?


We have two types of domes on site: one bedrooms and two bedrooms. We have three Pearls with one bedroom, for couples only (2 people), which cost 195$ a night plus taxes. We also have two Pearls with two bedrooms (4 people capacity) which cost 255$ a night plus taxes. All our beds are Queen size.




Can we reserve more than one dome?


Yes, you can reserve all the domes you want! We have 7 Queen beds in total on site, for a maximum of 14 people.




Can we reserve one night only?


We ask that our clients reserve at least two nights to enjoy the full experience. We offer different experiences on site for all seasons. However, we do permit bookings of one night when there is a single date available between two bookings. We charge a cleaning fee of 25.00$ to book the single night. Please contact us via phone at 601-8005 to book the single night as you will not be able to do so online.




What is included in our stay at Cielo?


The price of your stay at Cielo includes access to your private wood-fired hot tub and barbecue Big Green Egg on your private deck. A private outdoor seasonal shower is also available on your deck. Your bedding and bath towels are included with your stay, however you might want to bring your own beach towels if needed, as we do not permit that our bath towels to leave the site of your dome. All domes have a private bathroom with a shower, toilet, sink and mirror. The kitchen is well-equipped for your cooking convenience (two stove top burners and a toaster oven) with all cookware provided up to the glass of wine. We also have vegetable oil, salt and pepper for your convenience. There is a refrigerator/freezer with a 7.5 ft3 capacity that will accommodate long stays at Cielo. There is an indoor and outdoor dining area and an outside hammock facing the sea. All our domes have second floors to help you stargaze in comfort.




What is your cancellation policy?


As we are a small business, we take the full payment at the time of reservation to better serve all of our guests and to guarantee your spot. Cancellations are possible at more than 14 days prior to arrival date to get a full refund. If something comes up at less than 14 days prior to arrival date, contact us and if we can sell your booking, we will credit you so you can reserve at another date that suits you.

No refunds for "no shows". If you wish to change your dates, please do contact us at least 14 days prior to your arrival so that we may find what will suit you best.




What is the arrival and departure hours?


Arrival time is as soon as 4PM. Please advise us beforehand if you will arrive later than 8pm. Departure time is before 11AM on departure date.




Are pets permitted in the domes? And the Hub?


We have one dome that is pet friendly, The Moon Pearl, which is a 2-bedroom dome. We charge 28$ plus taxes as a cleaning fee to bring one dog and 38$ for two dogs. One or two dog beds is included with your stay, as pets are not allowed on the couch or the bedding.

All well-behaved dogs are welcome at our Hub when on leash. Come drink a beer with your best friend!

*Pets need to be supervised at all times and on leash when on site. If you leave the Cielo site, please bring your dog with you as they are not permitted alone i n the dome. Pets may feel distressed when left alone in a new environment and more prone to destroying surroundings. If you wish to leave your dog alone, you may bring a dog carrier or crate to make them feel at home. We ask that all pet droppings be picked up and disposed of properly.*

Thanks for following our pet policy!




What should we bring for our stay?


We have a boutique with local products on site if you wish to make your groceries when arriving in the Acadian Peninsula. Our site is 5 minutes from downtown Shippagan, which has two grocery stores, two pharmacies and three convenience stores.

Other than your personal belongings, don’t forget your bathing suit for the hot tub and beach towels if needed.




Is there Wi-Fi on site?


Our clients can access Wi-Fi in The Hub, our reception area. There is no Wi-Fi in the domes, as we recommend that our clients disconnect during their stay at Cielo ;) Phone calls are possible everywhere on the site.




How can we access the site of Cielo?


The address to reach us at Cielo is 232 chemin des Huîtres (meaning oyster road in English), in Haut-Shippagan, New Brunswick, postal code E8S 2N7.




Where does the name Cielo come from?


Cielo means sky in Spanish, but the French phonetic sounds like sky and water. The "sky" signifies the skylights present in all Pearls that lets you stargaze in comfort from the second floor. The "water" reminds us of the big window in the dome facing the beach.

We’ve named our domes Pearls because of their shape but also because we are situated on oyster road (chemin des Huîtres). Oysters are also cultivated in the Bay of St-Simon, the bay facing our accommodations. You might see some fishermen boats go by with the daily harvest.




What is your price list?


Prices include taxes, acces to your private hot tub on your patio, the Big Green Egg barbecue, your bedding and more! *(Prices until May 31, 2021) 1 bed, one night only: 253$ 1 bed, two nights: 448,50$ 2 beds, one night only: 322$ 2 beds, two nights: 586,50$




Is there a hot tub at every dome? Is it functionnal in winter?


Yes and yes! All hot tubs are wood-fired and private on your dome's deck. When temperatures run below zero, it will however be important for you to maintain the fire during your stay for it to reach a soaking temperature, to prevent the pipes from freezing and thus damaging the stove. We do entertain the fire before your arrival and our team is available upon request to help you make a fire if you need help!





 

CONTACTEZ-NOUS

232 Chemin des Huîtres, Haut-Shippagan, Nouveau-Brunswick

© 2018 par Bosco Medias